Versand

SHIPPING POLICY

1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking information once your order ships.

2. Shipping Cost and Delivery Times
Shipping is free and tracked on all orders. Estimated delivery times after processing:

- United States: 7–12 business days (a few products are marked 8–14 business days on their product page)
- Europe: 7–15 business days
- United Kingdom: 7–15 business days
- Rest of World: 10–20 business days

These are estimates. Delivery can take longer because of customs processing, carrier delays or peak holiday periods. Total delivery time = processing time + shipping time.

3. Order Tracking
Once your order ships, you will receive a tracking number by email. You can track your order anytime on our "Track Your Order" page. Please allow 2–5 business days for tracking to update after you receive it.

4. Customs & Import Duties
Free shipping covers standard shipping costs. In rare cases, orders may be subject to customs fees or import duties set by your local government. These charges, if any, are the customer's responsibility.

5. Incorrect Address
Please make sure your shipping address is correct at checkout. If you notice an error, contact us immediately at support@vividostore.shop.

6. Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, contact us at support@vividostore.shop and we will investigate with the carrier and make it right.

7. Contact Us
- Email: support@vividostore.shop
- Phone: +40 (754) 459-702