Política de envio

SHIPPING POLICY

At Vivido, we work with trusted global suppliers to bring you 
meaningful, high-quality jewelry at fair prices. Please review 
our shipping terms below.

1. Order Processing
All orders are processed within 1–3 business days after payment 
confirmation. Orders placed on weekends or holidays are processed 
the next business day. You will receive a confirmation email with 
tracking information once your order ships.

2. Shipping Times
We offer Free Worldwide Shipping on all orders. Estimated delivery 
times after processing:

- United States: 7–15 business days
- Europe: 7–15 business days
- United Kingdom: 7–15 business days
- Rest of World: 10–20 business days

Please note: These are estimates. Delivery times may vary due to 
customs processing, carrier delays, or high-demand periods. 
Total delivery time = processing time + shipping time.

3. Order Tracking
Once your order ships, you will receive a tracking number via email. 
You can track your order anytime on our "Track Your Order" page. 
Please allow 2–5 business days for tracking to update after 
receiving your confirmation.

4. Customs & Import Duties
Free Worldwide Shipping covers standard shipping costs. In rare 
cases, orders may be subject to customs fees or import duties 
imposed by your local government. These charges, if any, are the 
responsibility of the customer.

5. Incorrect Address
Please ensure your shipping address is correct at checkout. 
We are not responsible for orders shipped to incorrectly 
provided addresses. If you notice an error, contact us 
immediately at support@vividostore.shop.

6. Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, 
please contact us at support@vividostore.shop and we will 
investigate with the carrier. We're committed to making it right.

7. Contact Us
- Email: support@vividostore.shop
- Phone: +40 (754) 459-702