REFUND POLICY

At Vivido, we stand behind the quality of our products. We offer a 30-day money-back guarantee if you are not satisfied with your purchase, subject to the conditions below.

1. 30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

2. Hygiene & Safety (Important)

Due to the nature of our products (personal care and beauty devices), we cannot accept returns for items that have been used or come into contact with the skin, unless the device is proven to be defective. This is for the safety and hygiene of all our customers.

3. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

• To expedite the process, please send us a clear photo or video of the defect to [SUPPORT EMAIL].

• If the defect is confirmed, we will send a replacement or issue a full refund at no extra cost to you.

4. Return Process

To start a return, you must contact us at [SUPPORT EMAIL]. If your return is accepted, we will send you instructions on how and where to send your package.

• Please Note: Customers are responsible for paying the shipping costs for returning their item (unless the item is defective).

• Items sent back to us without first requesting a return will not be accepted.

5. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process the refund.