Shipping policy

SHIPPING POLICY

At Vivido, we provide fast, insured worldwide shipping. 

1. Order Processing Time
All orders are processed, quality-checked, and dispatched within 1–3 business days (Monday to Friday, excluding holidays). You will receive a shipping confirmation email with your tracking number once your parcel has been handed over to the carrier.

2. Delivery Times & Shipping Rates
We offer Free Insured Shipping on all orders.

• United States: 7–12 business days
• Europe & UK: 7–12 business days
• Rest of the World: 10–15 business days

Please note that delivery times are estimates and start from the date of dispatch, not the date of order.

3. Order Tracking
Once your package ships, we will send an email with your tracking number and tracking link. You can track your order directly on our website via the "Track your order" page. Please allow 24–48 hours for the carrier system to update status updates.

4. Customs, Duties & Taxes
For orders shipped to the United States and Europe, all applicable taxes and duties are included at checkout. For other international destinations, any customs fees or import duties incurred are the responsibility of the customer.

5. Damaged or Lost Packages
If your tracking information states that your package was delivered but you haven't received it, or if it arrives damaged, please notify us within 7 days at support@vividostore.shop so we can investigate with the carrier and issue a replacement.

6. Contact Information
If you have questions about our shipping process, please reach out to us:
• Email: support@vividostore.shop
• Phone: +40 (754) 459-702
• Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)